2009 UNC TLT Conference

Using a Variety of Technologies to Provide Library Services for Distance Education Students [Asynchronous]

Mary Livermore Library employs a variety of technologies to provide research assistance to distance education programs. We use the RefWorks bibliographic software program, as well as the folder functionality available in Ebsco, to help effectively “tag team” reference services. We provide virtual instruction using interactive java-rich “on-the-fly” online tutorials. The Blackboard learning management system is used to help provide document delivery services. The signatures feature in Outlook is a handy way to provide step-by-step research instruction, and we assure quality of our services through the use of a webform satisfaction survey sent to distance education students via email. We will briefly demonstrate the use of these various technologies and will encourage session participants to share their own best practices. Useful handouts will be provided.

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